Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern use of ConFYI CRM at crm.con.fyi, its related applications, APIs, integrations, and services (collectively, the “Service”). The Service is operated by Open Growth Group INC, a Delaware corporation (“Open Growth Group”, “Company”, “we”, “our”, or “us”).

The deployment uses Twenty software, but Open Growth Group INC operates this hosted Service and is responsible for its customer relationship. Open Growth Group INC is not Twenty.com PBC.

Our Privacy Policy also governs use of the Service and explains how we collect, safeguard, and disclose information. Together, these Terms and the Privacy Policy form the “Agreements”. By accessing or using the Service, you acknowledge that you have read and understood the Agreements and agree to them. If you do not agree, do not use the Service.

These Terms apply to visitors, users, workspace members, administrators, and others who access the Service. If you use it for an organisation, you represent that you have authority to bind that organisation.

2. Communications

By creating an account, you may receive transactional, product, educational, or promotional communications. You may opt out of marketing using the unsubscribe link or by emailing hello@opengrowthgroup.co. Account, security, billing, and Service notices remain necessary while your account is active.

3. Purchases

If paid products or services are made available, you may be asked for billing, payment, and tax information. You represent that you have the legal right to use the payment method and that supplied information is accurate and complete.

We may use payment processors to complete purchases. By submitting information, you authorise its disclosure to those processors as described in the Privacy Policy. We may refuse or cancel an order because of availability, pricing or description errors, an order error, suspected fraud, or an unauthorised or illegal transaction.

4. Promotions

Contests, sweepstakes, or other promotions may have separate rules. Those rules and the Privacy Policy apply to participation. If promotion rules conflict with these Terms for that promotion, the promotion rules control.

5. Subscriptions

Some parts of the Service may be billed on a monthly, annual, or other recurring cycle. Unless stated otherwise at purchase, a subscription renews at the end of each billing cycle until cancelled through available account controls or by contacting us.

You must provide accurate billing information and a valid payment method and authorise charges for subscription fees. If automatic billing fails, we may issue an invoice or suspend paid access until payment is received.

6. Free trials

We may offer a free trial for a limited period. Billing information may be required. Unless cancelled before the trial ends, the selected paid subscription may begin and the applicable fee may be charged. We may modify or end a trial offer at any time where permitted by law.

7. Fee changes

We may change subscription fees. A change applies from the next billing cycle after reasonable advance notice, giving you an opportunity to cancel before it takes effect. Continued paid use after the effective date constitutes agreement to the changed fee.

8. Refunds

Except where required by law or expressly stated in a purchase document or refund policy, paid subscription fees are non-refundable, including for partially used billing periods.

9. Content and CRM data

The Service lets you post, upload, link, store, share, and manage information, text, files, images, records, communications, and other material (“Content”). You are responsible for Content submitted by you or through your workspace, including its legality, accuracy, reliability, permissions, and appropriateness.

You represent that you own the Content or have all rights, notices, consents, and lawful bases required to use and process it, and that it does not violate privacy, publicity, copyright, contract, or other third-party rights.

You retain your rights in Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, reproduce, display, transmit, and modify Content only as necessary to provide, secure, maintain, support, and improve the Service; follow workspace instructions; and comply with law. Workspace members may access Content according to their permissions.

We may monitor, restrict, or remove Content where reasonably necessary to secure the Service, enforce these Terms, respond to a lawful request, or address infringement or abuse. We do not assume responsibility for user Content.

10. Prohibited uses

You may use the Service only lawfully and in accordance with these Terms. You must not:

• violate applicable law or regulation, infringe another person’s rights, or use the Service for unlawful, fraudulent, threatening, or harmful conduct;
• exploit or harm minors, impersonate a person or entity, or send spam, junk mail, chain letters, or unauthorised promotions;
• disable, overload, damage, or impair the Service or interfere with another user;
• use robots, spiders, scraping, or manual copying for an unauthorised purpose outside published APIs;
• introduce malware or harmful code, gain unauthorised access, disrupt systems or databases, or conduct a denial-of-service attack;
• reverse engineer, copy, or derive source code except where law or an applicable open-source licence permits; or
• otherwise interfere with proper operation or expose the Company, the Service, or users to liability.

11. Analytics and monitoring

We may use privacy-conscious analytics, infrastructure monitoring, and error-reporting providers to understand use, measure performance, diagnose failures, and protect the Service. Their handling of personal data is described in our Privacy Policy and their applicable notices.

12. No use by minors

The Service is intended for individuals at least eighteen years old. By using it, you represent that you are at least 18 and have authority and capacity to agree to these Terms. People under 18 may not use the Service.

13. Accounts

You must provide accurate, complete, and current account information. You are responsible for account credentials, restricting access to your devices, and activity under your account. Notify us immediately of suspected compromise or unauthorised use.

You may not use a username that unlawfully belongs to another person, infringes a trademark or other right, or is offensive, vulgar, or obscene. We may refuse service, suspend or terminate accounts, remove Content, or cancel orders where reasonably necessary to enforce these Terms, secure the Service, or comply with law.

14. Intellectual property

The Service’s original content, features, branding, and functionality—excluding user Content and components governed by open-source licences—are the property of Open Growth Group, its licensors, or the relevant rights holders and are protected by intellectual-property law. Trademarks and trade dress may not be used without the relevant owner’s written permission.

Open-source components remain governed by their distributed licences. Nothing in these Terms restricts rights granted by those licences.

15. Error reporting and feedback

If you submit errors, suggestions, ideas, complaints, or feedback (“Feedback”), you represent that it contains no confidential information you lack authority to disclose. To the extent permitted by law, you grant us and our affiliates a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable right to use, modify, publish, distribute, and commercialise Feedback without obligation or attribution.

16. Links and third-party services

The Service may link to or integrate with websites and services that we do not own or control. We do not control and are not responsible for their content, availability, privacy practices, terms, goods, or services. You acknowledge that we are not liable for loss caused by reliance on third-party content or services. Review their terms and privacy policies before use.

17. Limitation of liability

To the maximum extent permitted by law, Open Growth Group INC and its officers, directors, employees, agents, affiliates, and licensors will not be liable for indirect, punitive, special, incidental, exemplary, or consequential damages, including loss of profits, revenue, data, goodwill, or business opportunity, arising from the Service or these Terms, regardless of legal theory and even if advised of the possibility.

To the maximum extent permitted by law, our aggregate liability will not exceed the amount you paid for the Service during the twelve months preceding the event giving rise to the claim. Some jurisdictions do not permit certain exclusions, so those exclusions apply only to the lawful extent.

18. Termination

We may suspend or terminate access where you breach these Terms, create legal or security risk, fail to pay, misuse the Service, or where law requires it. You may terminate by discontinuing use and cancelling an active subscription.

On termination, your right to use the Service ends. Provisions that should survive—including ownership, confidentiality, disclaimers, indemnity, accrued payment duties, liability limits, and governing law—survive. Data retention and export are addressed in the Privacy Policy and any applicable commercial terms.

19. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising from these Terms or the Service, except that either party may seek urgent equitable relief in another court with appropriate jurisdiction.

Failure to enforce a right is not a waiver. If a provision is invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions continue in effect.

20. Changes to the Service

We may withdraw, modify, restrict, or discontinue all or part of the Service. We will use reasonable efforts to notify active users of a material change that adversely affects core paid functionality, but third-party, security, legal, and emergency changes may occur without advance notice.

21. Amendments to these Terms

We may amend these Terms by publishing an updated version. Material changes will receive reasonable notice by email, in-product message, or another appropriate channel. Continued use after the effective date means you accept the revised Terms. If you disagree, stop using the Service.

22. Waiver and severability

No waiver is continuing or applies to another term unless stated in writing. If a court holds a provision invalid, illegal, or unenforceable, it will be limited or severed so the remaining Terms remain effective.

23. Acknowledgement

By using the Service, you acknowledge that you have read these Terms of Service and agree to be bound by them.

24. Contact us